Massachusetts General Hospital’s Pre-Admission Testing Area (PATA) Case Study
Using the knowledge you gained in the Management Theory I & II courses about leadership and management conduct an analysis of the case. Use all of the information given in the case study. Discuss the patient flow project at the hospital. Consider how patient flow can effect how patients perceive customer service at a medical facility. Also consider how patient flow can impact other services of the clinic and/or hospital. You should analyze the impact on the organization, the workers, leadership, and the customers.