Describe a time when a client was rude or verbally abusive to you
Describe a time when a client was rude or verbally abusive to you. How did you react? What skills were necessary to maintain a professional, caring, therapeutic relationship?
Describe a time when a client was rude or verbally abusive to you
Directions:
Initial Post
There are times when a nurse must provide care for a client who is agitated and verbally or physically aggressive.
The client may be psychotic, but the nurse must, in each case, remain in control of his/her own feelings, and intervene in the most appropriate manner.
After watching a segment regarding a violent client at Bellevue Hospital, answer the questions below.
It’s not necessary to critique the staff in the video, just think of how you might respond.
Violent Client at Bellevue Hosptial Video
1- Describe a time when a client was rude or verbally abusive to you. How did you react?
2-What skills were necessary to maintain a professional, caring, therapeutic relationship?
3- How did you best communicate with this client?
What did you learn from this experience?
More Details:
Alcohol and drug counselors, along with other mental health professionals, face a number of challenges and special issues when working with people who have suffered abuse or neglect as children.
Like most people, counselors become upset or angry when they hear about children getting hurt or being abuse d.
Some counselors are recovering from substance abuse disorders and were themselves abuse d or neglecte d as children, and they may find themselves in a professional situation where they have to confront their own abuse experience and its impact on their lives.
As a consequence, counselors who were abused or who had substance-abusing parents may experience feelings that interfere with their efforts to work effectively with adult survivors.
For example, counselors may find it difficult to relate to clients effectively and to reach a balance of providing enough–but not too much–support and distance.